Returns & Exchanges
We want you to love your sleep, which is why we offer a 120-night risk-free trial on all Bear mattresses. If you are not completely satisfied, we provide a hassle-free return process and a full refund of your purchase price.
Initiate Your Request
Contact our customer experience team after the mandatory 30-night break-in period to begin your return or exchange process.
Verification and Approval
Provide your order number and photos of the mattress to confirm it is in clean, donor-ready condition as per our policy requirements.
Scheduled Pickup
We will coordinate with a local charity or recycling partner to pick up the mattress from your home at no additional cost to you.
Receive Your Refund
Once the pickup is confirmed by our partner, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing